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Frequently Asked Questions
GENERAL
Our gel polish formula is cruelty free, vegan and 13-free, it can be cured in 1-2 minutes under a UV/LED lamp and soaks off in 15 minutes. In addition, it does not require a primer, does not shrink, is self-leveling, and has long-lasting shine. Try any of our available colors today!
At Pink Mask, we create nail products while taking care of everyone's health and environment. That is why all of our products are Vegan, Cruelty Free and do not contain harmful chemicals (13 Free).To read more about the 13-free formula, click here.
Most Pink Mask products are formulated without HEMA to reduce the risk of allergic reactions and promote a safer experience for our customers. However, our gels do contain HEMA in their formulation. As for our polishes, while they are not specifically HEMA-free, they are 13-FREE, meaning they are free from 13 harmful ingredients, such as toluene, formaldehyde, and DBP, which can cause adverse reactions. We are committed to quality and safety, offering products that align with our customers' needs.
Of course! We are a Cruelty Free brand and we do not engage in animal testing of any kind.
Our products are salon-quality polishes for Nail Professionals, so we have many discounts for our clients who want to buy in bulk. Pink Mask has a wholesale program that any customer can be a part of! We encourage anyone interested to fill out the inquiry form on our Wholesale page and email wholesale@pink-mask.com with any questions.
Please contact us by email to hello@pink-mask.com.
We would love to hear from you and see what we can do together.
ORDERS
We accept Shop Pay, Google Pay, PayPal, and credit card.
Shop Pay Installemnts: For orders between 50 USD to 999.99 USD, you can split your purchase into four bi-weekly, interest-free installment payments.
AfterPay: Buy now, split your purchase into four bi-weekly, interest-free installment payments.
Orders can only be changed or cancelled if they have not yet been fulfilled. If for some reason you would like to cancel or change your order, please contact hello@pink-mask.com and a team member will assist you as soon as possible.
Once you complete your order, you will receive a confirmation email!
SHIPPING
Yes! If you are located in the U.S. you have FREE SHIPPING on purchases over 99 USD.
The costs will be calculated at checkout depending on the zone where you are located and the shipping method you choose (standard, expedited, express, etc).
The shipping time will depend on the shipping method chosen at checkout. Here are some approximate times you should expect: For domestic shipping (in the United States), there are standard carrier options (4-7 business days) and expedited carrier options (2-4 business days). For international shipping there are also standard (7-30 business days) and expedited (4-12 business days).
If you have already made the purchase, you can follow your order through the tracking number we have provided.
Yes we do! You can check our list of countries:
Aruba - Australia - Austria -Bahamas - Belgium - Belize - Bolivia - Brazil - Canada - Chile - Colombia - Costa Rica - Croatia - Curaçao - Cyprus - Denmark - Dominican Republic - Ecuador - El Salvador - Estonia - France - French Polynesia (Thaiti) - Finland - Germany - Greece - Guatemala - Haiti - Honduras - Iceland - India - Indonesia - Ireland - Israel - Italy - Jamaica - Japan - Jordan - Latvia - Malaysia - Monaco - Netherlands - New Zealand - Nicaragua - Nigeria - Norway - Oman - Panama - Paraguay - Peru - Poland - Portugal - Romania - Russia - Saudi Arabia - Serbia - Slovakia - Slovenia - South Africa - Sri Lanka - Sweden - Switzerland - Taiwan - Türkiye - Ukraine - United Kingdom - United Arab Emirates - Zambia
If you cannot find your country please contact us hello@pink-mask.com.
Taxes are included if you make the purchase for the US. If you are located elsewhere, it will depend on the customs of each country.