Because we’re creators, just like you.
We understand the artist behind the brush, the long hours, the precision, the passion, and the constant desire to make every set better than the last.
We don’t just make products; we design tools that elevate your craft.

High-performance formulas, clean ingredients, reliable adhesion, lasting shine; everything engineered with intention and tested by real professionals.

Pink Mask is more than a brand, it’s a community that teaches, inspires, celebrates, and stands behind the artists who choose us every day.

Our support team is here to help you with anything you need.
You can reach us through:

📩 Email: help@pink-mask.com
💬 WhatsApp: +1 (754) 236-5328

Support Hours: Monday–Friday, 8:00 AM – 5:00 PM (ET)

We’ll get back to you as quickly as possible and make sure you’re fully taken care of.

Yes. Pink Mask offers exclusive wholesale pricing and benefits for salons, educators, distributors, and professionals.
You can apply directly through our Wholesale Program page or email wholesale@pink-mask.com for assistance.

Are there minimum order quantities?
Yes. Minimums vary depending on your wholesale tier and product category. Once your application is approved, our team will share all available pricing tiers and requirements.

Yes. Pink Mask Academy provides classes, workshops, and educational content for both beginners and professionals.
You can explore our available programs or follow our social channels for upcoming educational releases.

More information here

Please contact us by email to hello@pink-mask.com.
We would love to hear from you and see what we can do together.

We currently accept:

• Credit & Debit Cards (Visa, Mastercard, American Express, Discover)
• PayPal
• Shop Pay
• Google Pay
• Apple Pay

Installments:

• Shop Pay Installments: Split purchases from $50 to $999.99 into four interest-free, bi-weekly payments.
• AfterPay: Also available for four interest-free, bi-weekly payments.

All payment options are safe, encrypted, and processed securely.

Once your order is completed, you will automatically receive:

1. Order Confirmation Email
2. Shipping Notification Email (once your package is dispatched)
3. Tracking Updates

If you don’t see your confirmation email:

• Check your spam or promotions folder.
• Make sure your email was entered correctly at checkout.

If you still can’t find it, contact us at help@pink-mask.com and we’ll resend it.

Yes — but only if the order has not been fulfilled or shipped yet.

Because our warehouse processes orders quickly (usually within 24–48 business hours), we recommend contacting us as soon as possible at:
📩 hello@pink-mask.com

We will do our best to assist you, but we cannot guarantee changes once the order enters processing.

If the order has already shipped: You may request a return once it arrives. Shipping costs (outgoing + return) will be deducted from the refund total.

If your order has not been processed yet, we can update your address for you.
Email us immediately at help@pink-mask.com with your order number and correct address.

If the order has already been shipped, you may try contacting the carrier directly — but address changes are not always possible.

If neither order has been fulfilled yet, we may be able to merge them and refund one shipping fee (if applicable).
Send us an email right away at help@pink-mask.com.

In rare cases, orders may be canceled due to:

• Payment verification issues
• High order volume
• Incorrect or incomplete shipping information
• Fraud-prevention system alerts

If this happens, you’ll receive an email explaining the reason and how to place your order again.

This means your order has been received and is being prepared.
Processing normally takes 24–48 business hours, but may be longer during:

• restocks
• holidays
• high-volume sales

You will receive a shipping confirmation as soon as it leaves our warehouse.

Digital gift cards are available on our website and are delivered instantly by email.

Only one promo code can be used per order.
Discounts cannot be combined with other offers, bundles, or automatic promotions.

Yes!
We offer FREE Standard Shipping within the U.S. on orders over $99 USD (before taxes and after discounts).

Our standard U.S. shipping rate starts at $9.99.
Final costs may vary depending on your location, package weight, and the shipping method you select.

Shipping rates are automatically calculated at checkout, and you will always see the final total before completing your order.

If you need Express or Expedited shipping, please contact us at help@pink-mask.com — additional fees apply.

All orders are processed within 24–48 business hours.
Processing time may extend during holidays, launches, or high-volume periods.

Once your order is packed and shipped, transit times begin.

Delivery times depend on the shipping method selected at checkout:

United States

• Standard Shipping: 3–7 business days
• Expedited Shipping: 2–4 business days

International

• Standard International: 7–30 business days
• Expedited International: 4–12 business days (availability varies by country)
  
  

Shipping times are estimates and may be affected by customs, carrier delays, or holiday seasons.

Yes!
Express options vary by location.
For assistance—or if you need your order urgently—contact us at help@pink-mask.com so our team can recommend the best carrier and provide rates.

As soon as your order ships, you’ll receive an email with your tracking number.
You can follow your package in real time through the carrier’s tracking page.

First, please check:
• Your mailbox
• Front door / side door / back porch
• With neighbors or building staff

If your package still cannot be found within 48 hours of being marked delivered, reach out to us at help@pink-mask.com so we can assist.

Yes — we ship to most countries around the world.
You can view the full list of available countries at checkout.

If your country does not appear, email us at help@pink-mask.com and we’ll be happy to assist.

For U.S. orders:
✔ Taxes are included at checkout.

For international orders:
✔ Customs duties, import taxes, and handling fees may apply, depending on your country’s regulations.
✔ These charges are not included in your Pink Mask order and must be paid by the customer upon delivery.

We recommend checking your local customs policies before placing an order.

What happens if I refuse a package or decline customs fees? (International Orders)

If you refuse customs charges or deny the package and it is returned to us, the order will be refunded minus all shipping costs (outgoing + return).

All orders are shipped from our facility in Lantana, Florida, USA.

We offer a 30-day return policy. You may request a return within 30 days of receiving your order.
To qualify, items must be:
– Unused and in their original condition
– In original packaging
– Accompanied by proof of purchase

To start a return, email hello@pink-mask.com.
Returns sent without prior authorization cannot be accepted.

Once your return is received and inspected, you’ll receive an email notification.
If approved, your refund will be issued to the original payment method.
Please note: banks and credit card providers may take additional time to process the refund.

We don’t offer direct exchanges.
The fastest method is:

1. Submit a return request

Once approved, place a new order for the item you want

Please contact us immediately at help@pink-mask.com with photos of:
– The product
– The packaging
– The shipping label

Our team will evaluate the issue and make it right.

Orders can only be changed or canceled before they are fulfilled. If your order has not shipped yet, email hello@pink-mask.com as soon as possible. If it has already shipped, the order must be received first, and then processed as a return.

If you refuse customs charges or deny the package and it is returned to us, the order will be refunded minus all shipping costs (outgoing + return).

Yes. All Pink Mask products are Vegan, Cruelty-Free, PETA Certified, and 13-Free.
We formulate without harmful chemicals such as toluene, DBP, formaldehyde, and more—prioritizing clean, responsible beauty for both professionals and clients.

Our 13-Free formula means our products are made without the 13 most concerning ingredients found in traditional nail products. This includes: Toluene, DBP, Formaldehyde, Formaldehyde Resins, Camphor, Ethyl Tosylamide, Xylene, TTP, HQ/MeHQ, MIT, Parabens, Animal-derived ingredients, and Gluten. Cleaner formulas, same high performance.

Learn more here

While we do not hold an official hypoallergenic certification, our entire line is formulated without MMA, produced in certified facilities, and meets strict regulatory standards.
Our priority is safety, transparency, and continuous improvement.

Most Pink Mask products are formulated without HEMA to help reduce the risk of sensitivities—including our PolyGels, which are completely HEMA-free.
Our Gel Colors do contain HEMA, but all products remain 13-Free and meet international safety requirements.
Proper nail prep, correct curing, and technique significantly minimize irritation risks.

If you need the SDS for any Pink Mask product, email us at help@pink-mask.com with the product name. Our team will send the documentation and any additional safety information you need.

 Absolutely.
Pink Mask is designed for every skill level:
– Beginners love our easy-application textures and self-leveling formulas.
– Professionals rely on the performance, durability, and consistency.
Professional-grade results, beginner-friendly application.