Shipping Policy
ORDER PROCESSING
All orders are processed within 48 business hours. Once prepared, your package is shipped from our facility in Lantana, Florida.
Please note that during holidays, special releases, or high-volume weeks, processing times may experience slight delays.
DOMESTIC SHIPPING (USA)
Once shipped, delivery within the United States typically takes 3 to 7 business days, depending on distance and carrier transit times. We offer free standard shipping on U.S. orders over $99 USD (before taxes).
As soon as your order is on its way, you will automatically receive an email with your tracking number.
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Shipment Method |
Estimated Delivery Time |
Shipment Cost |
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Standard Shipping |
3–7 business days |
FREE on U.S. orders over $99 USD (before tax) |
Important: Estimated delivery times begin after your order has been processed and shipped (processing time: up to 48 business hours).
Express Shipping: If you need an express or expedited delivery option, please contact our Support Team at help@pink-mask.com before placing your order. Express shipping is available upon request and carries additional costs depending on location and carrier availability.
Tracking & Notifications
Once your order is shipped, you will receive a confirmation message with tracking details. Tracking may take up to 24 hours to update depending on the carrier.
INTERNATIONAL SHIPPING
We ship worldwide. International shipping rates are calculated at checkout based on destination, weight, and package size. Delivery times vary by country and can range from 3 to 30 business days, depending on customs processing and local postal services.
Please keep in mind that customs duties, VAT, and import taxes are not included in product prices and may be charged upon arrival. These fees differ by country and are the responsibility of the customer.
We currently ship to the following countries:
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*Mexico: cosmetic imports are permitted, but require a technical data sheet (carta técnica) for chemical identification to be submitted with the shipment. There may be a slight delay in processing orders to Mexico while this documentation is prepared.
Because cosmetic products are subject to specific import regulations in each country, we are currently unable to ship to the following destinations:
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Items out of stock
If an item becomes unavailable after your purchase, the rest of your order will ship normally, and our team will contact you to arrange a refund or exchange for the missing product.
How do I get notified when an out-of-stock item is back?
On the product page, if an item is sold out, you'll see a "Notify Me When Available" button instead of "Add to Cart." Click it, enter your email, and you'll automatically receive an email as soon as the item is back in stock no need to keep checking the site.
Do you accept returns?
Yes. we accept returns as long as the item is unopened and unused, in its original packaging. Once we receive it, our team inspects the product, and if it meets these conditions, we process the return. Please note that products showing signs of use will not be eligible for a return or refund.
Customs, Duties & Returns Due to Refusal
If a package is refused or returned due to unpaid customs charges or failure to accept delivery, a refund will be issued once the package returns to our facility and is inspected. Both the original and return shipping costs will be deducted from the refund total.